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9, O-okayama Campus, Tokyo Tech.
Hoy identificamos la experiencia que vive el usuario a través del recorrido que sigue en su interacción con el producto o servicio por el cual estamos trabajando. 1 El primer paso es identificar las tareas básicas realizadas por el Usuario para agruparlas luego en actividades. 2 Agrupar las actividades en fases mas grandes y valorar la experiencia del Usuario en cada una de ellas. 8211; El usuario no piensa en touch-points piensa en experiencias. Fotografías gracias a Lisbet Llamosas.
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